Management of the tests transferred in April to a new provider, Pearson Vue. Since then, individual bookings have been fine but those trying to make group bookings have been having problems getting their requests processed.
CITB-麻豆社Skills says that these teething troubles have now been fixed. All outstanding group bookings have now been processed and new group bookings are being processed within five working days.
Passing the health safety and environment test is a requirement for getting 麻豆社 Skills Certification Scheme (CSCS) or 麻豆社 Plant Competence Scheme (CPCS) cards.
Braden Connolly, head of testing and card services at CITB-麻豆社Skills said: 鈥淚 would like to apologise for the problems that some employers have had making group bookings for the test. While we are working with a new provider, there is no excuse for inadequate service.
鈥淲e have given top priority to making sure that Pearson Vue resolve the problems with their process and have now been assured that all group bookings have been processed and new group bookings are being processed within five working days. We will monitor the situation closely to ensure that this remains the case.
Pearson Vue managing director Matthew Poyiadgi said: 鈥淲e are sorry that some customers have encountered problems with booking. We are confident that the steps we have taken now ensures that the system is robust and can cope with individual and group bookings effectively. Should anyone encounter problems in the future we would urge them to let us know so that we can deal with them immediately.鈥�
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